Common Criteria for Selecting a Fixed Base Operator (FBO)
Fixed-base Operators (FBO) are terminals with the rights to operate at certain commercial airports catering to business and private aviators and their personal aircraft. They typically offer an array of amenities and services to pilots, their passengers, and their private jets in Singapore, ranging from aircraft repairs and flight preparation to accommodations.
The presence of FBOs allows private flyers to make the most of their hard-earned pilot license and private aircraft to visit near or far destinations anytime and anywhere at their leisure. Having an established and reliable FBO on call is critical to ensure that the aircraft and flight plans are cleared for the individual when they are ready to take off. It also allows the flight crew some downtime after a flight or to focus on other tasks while on land. The following are common criteria to consider when deciding on an FBO.
1. Location and Accessibility
Checking the FBO’s location on the airfield is crucial as effective pre-flight and post-flight preparation depend on being close to a designated terminal, such as the Seletar Business Aviation Centre (SBAC). This is because it is easier for the FBO to deploy manpower while passengers have easy access to the facility and receive quick assistance.
When leaving an aircraft with an FBO, keep in mind its accessibility regarding storage or parking of the aircraft, as well as the facilities and rates it provides. An FBO’s proximity to terminals is crucial, but it also has other advantages. For example, an FBO like WingsOverAsia can be more responsive to flight crew and passenger needs as it is close to the SBAC. These flight crew and passengers can also take advantage of the facility and services offered by the FBO before their flight.
2. Reputation
As with any other situation, looking into the reputation of a company or provider one intends to work with is essential. Apart from public reviews, it’s crucial to inquire about the clientele and claims of the FBO, their experience handling a wide variety of aircraft types and passengers, and whether they have the training and capacity to address the specific needs of the service demands.
Furthermore, it’s generally advised to assess their background and, if necessary, to request industrial and financial references. Some FBOs often provide specialised services beyond their core functions like Maintenance, Repair, and Overhaul (MRO), overnight hangar parking, full concierge services, and more. Pilots can expect value in the services they offer by choosing FBO providers with such deep and broad capabilities.
3. Facilities and Equipment
There are plenty of things to look into regarding the facilities and equipment of an FBO, ranging from the most basic to the more technical side. For instance, speedy and strong Wi-Fi connectivity is a must-have not just for entertainment but, more importantly, for downloading updated maps and tablet-based planning, which has now become the norm for many aviators.
A well-laid-out and clear website is another vital requirement, preferably one that lists out the full details of everything the FBO offers and other key information their clients should know about. An airport map with the FBO’s location clearly marked and a helpline for questions are also a must-have to learn everything else about the facility.
The equipment provided by an FBO is the most crucial factor when making a decision. Some of the most essential ground services equipment that should be found at any FBO include a range of tugs, tow trucks, and tractors large enough for a full range of aircrafts, ground power units, passenger steps for larger aircraft, and hangarage. These are necessary to serve both individual and fleet aircraft owners who usually operate both smaller and larger aircrafts.
Furthermore, major weather events, like thunderstorms – which are common in Asia’s tropical weather – can sometimes cause scheduling disruptions. As a result, backup amenities such as a VIP lounges at close proximity to the terminal are essential. Additional amenities that increase the customer experience include meeting room spaces and F&B options.
4. Customer Service Practices
Best-in-class flight concierge service is another aspect that can significantly affect one’s experience with an FBO. For starters, extensive knowledge of the local area is a must to know if there are certain things to be aware of, such as issues affecting the airport or oddities in the airspace.
As mentioned, an always-available helpline can assist pilots in getting to know the details about the FBO and its offerings. It also allows flight crew and passengers to request dedicated on-location support should they need a helping hand with any unforeseen obstacles may it be last minute purchases or special requests for the flight.
5. Business Practices and Ethical Behaviours
Apart from reputation, a company’s business practices and ethical behaviours can help determine whether it is a reputable company and a good fit for one’s travel needs. It’s vital to ensure the chosen FBO conducts its business ethically and with integrity, which generally starts with looking into its Code of Conduct and other business-related policies.
For instance, a reputable FBO will have the necessary licenses, permits, and certifications to operate. It will also have the proper insurance to protect one’s assets and passengers. An FBO with integrity will honour its commitments, be transparent and upfront about its policies, and respect its employees and customers.
The ISBAH (International Standard for Business Aircraft Handling) certification is a practical approach to verifying the reliability of an FBO. ISBAH ensures that an FBO maintains the highest standards of aircraft handling and operational safety. As an FBO goes through the process of obtaining ISBAH certification, it is subjected to thorough inspections and reviews of its policies and procedures. The inspectors look closely at the company’s maintenance program, personnel, operational controls, and other critical factors to determine if it meets or exceeds the necessary standards. When the company has completed the process, it receives a certificate that it must maintain according to strict standards.
Conclusion
Taking all these factors into consideration when deciding on an FBO is essential for a smoother travel experience, as one can rest assured that the service will take care of all the necessities to keep them, their passengers, and their aircraft in top shape and ready for the next leg of their journey.
At WingsOverAsia, our privately owned WOA Aviation Hangar66 is Asia’s 1st purpose-built integrated private aviation service FBO facility. The first local FBO in Singapore to receive ISBAH Stage 2 certification, it offers 72,000 square feet of comprehensive professional services for aircraft operators. We have two full-service hangars and a full range of ground service equipment, comprising passenger steps, GPU, large tractors, and a large fleet of vehicles, including a Mercedes S-class. We also have various lounges and meetings spaces, coupled with in-house F&B offerings for a one-stop shop for all your FBO needs.
WOA has worked with the most prominent jet operators and end-customer companies in the world and have strong partner network in the Asia region. We have a reputation for providing exceptional customer service, professionalism, and hospitality while consistently going above and above to please our clients. Apart from the exclusive hospitality concierge services for your flight and aircraft needs, we also offer aircraft sales, flight instruction, and private charter flights in Singapore.
To learn more about our FBO’s services and amenities, flight training courses, and other offerings, don’t hesitate to contact our team directly or visit our website for the full details.